How do I contact Tech Support or use my Warranty if I need to?

If you have any service or warranty questions please contact us as soon as possible by Email (sales@scootercrew.com) with your full contact info (Name, Address, Phone #, Email Address), exact model item you ordered and explain your issue in detail.

How do I pay for a Gas Scooter, Rocket Pocket Bike, Part, Accessory, etc?

Scootercrew.com accepts All Major Credit Cards by phone (702) 260-8811 (Discover, American Express, Master Card, and Visa)
We accept PayPal (sales@scootercrew.com)
We accept Cashiers Checks or Money Orders sent to
Scootercrew.com
7450 S Eastern Ave Suite A-252
Las Vegas NV
89123

How long will it take to receive my pocket bike or gas scooter order?

It takes 3 to 5 business days by the Shipping Carrier (Example - Fedex, DHL, Freight Truck) for delivery. Once it leaves our hands it is up to the shipping company to do their job. Once you receive your tracking # from us contact the shipping company directly for updates.

Do you ship outside of the United States?

We do ship to Hawaii. There is an extra fee for shipping to Hawaii. Any where else Outside the United States we Do Not ship to. Anyone living in Hawaii email us sales@scootercrew.com for a shipping quote. Please make sure you put your zip code in the email.

How can I track my order?

Providing you gave us a valid email address when you placed your order we will email you the FedEx, DHL, Freight Truck, etc Tracking # as soon as it becomes available to us. With this Tracking # you may visit the couriers website for example www.fedex.com, ww.DHL.com to track your package. Any questions regarding shipments call the carrier directly.

What happens if my order is damaged in transit?

You need to immediately call the shipping company and open a damage claim with them. Do not get off of the phone till they have opened the claim in their computer system. Then email us with you full contact information letting us know of the situation. Blemishes and scratches that occur in transit do not count as damage. Minor scratches or blemishes caused from shipping and handling are not considered replaceable damage, as they do not affect the functionality of the pocketbike, gas scooter or item you have purchased. We make every effort to provide Styrofoam padding, bubble wrap and packing materials to make sure you receive products free from any damage. We Scootercrew.com however cannot control how FedEx, UPS, DHL, (Shipping Carriers) employees handle your packages. If there is a problem with the handling of your package by the shipping carrier please contact them immediately. Due make sure you email us with you full contact information and let us know of the situation.

Does Scootercrew.com accept returns?

All Sales are Final There are No Exceptions! All Sales are Final There are No Exceptions. All of our products are brand new in the original factory sealed boxes. If you have a warranty issue please contact us as soon as possible by email with your full contact info and issue. If you are past your warranty and need to purchase parts, please go to our parts section. Any and All disputed charges will be assessed a $100.00 service fee per item.

How much assembly is required on a Gas Scooter or Rocket Pocketbike?

All items are 99% pre assembled. Please take a look at our help page for more detailed care information.